We Are Independent. That's a Good Thing.
Do you have a mechanic you trust more than the dealership? Someone who knows your car better than the guy reading from a diagnostic screen, charges you a fair price, and actually picks up the phone? That mechanic is independent. That's exactly what we are — for your Sub-Zero and Wolf appliances.
Certified Refrigeration has been servicing Sub-Zero and Wolf appliances for nearly five decades. We started as a two-man operation — my father and me — and built one of the most respected service companies in the Tri-State area without shortcuts, without corporate backing, and without ever compromising on how we do the work.
We are not affiliated with Sub-Zero Group, Inc. We don't need to be. Our reputation was built customer by customer, repair by repair, over 15,000 jobs across New York, New Jersey, and Connecticut.
What Independent Means for You
It means you talk to the owners. When you call Certified Refrigeration, you reach John or Joe — two people who between them have spent fifty years with their hands inside these machines. If we can solve your problem over the phone, we do it. If we think you can fix it yourself, we'll tell you that too — and we won't charge you a service fee.
It means we show up the same day, arrive fully stocked, and fix it in one trip 99% of the time. It means 500 five-star reviews from customers who expected more and got it anyway.
It means no corporate structure between you and the people doing the work. We answer to our customers. That's it.
Factory-Authorized Parts. Every Time.
Independent doesn't mean inferior. We source every part directly from the Sub-Zero parts distributor — the same OEM components used by any authorized servicer. Your machine gets fixed with the right parts, installed correctly, backed by our own rock-solid guarantee.
We have a direct relationship with the Sub-Zero parts department built over decades of volume and trust. When we need a part, we get it fast.
Your Sub-Zero has a factory warranty. You should utilize this when you can, it will save you money on repairs that are under warranty. It's basically structured like this:
Understanding Your Factory Warranty
Your Sub-Zero warranty is valuable and you should use it when you can. Here's how it works:
2-Year Full Warranty — Parts and labor are fully covered for two years from installation. If your machine is under two years old, start with Sub-Zero's factory servicer. That's the right call for a fully covered repair.
5-Year Sealed System Warranty — Your compressor, refrigerant lines, and evaporators are covered for five years. At this stage, fans, ice makers, electronics, and door gaskets are out of warranty.
12-Year Partial Sealed System Warranty — For up to 12 years after installation, Sub-Zero covers sealed system parts. You pay labor only. We handle these jobs regularly through our direct relationship with the Sub-Zero parts department and can get your parts released quickly.
The truth is, the vast majority of Sub-Zero repairs are out of warranty entirely — and that's where we shine. We know these machines inside and out, we carry the parts, and we get there fast.
1-800-200-2306 · Available 7 days a week.